Support And FAQ’s
All you need to do is visit our website and create an account or sign in through Facebook or Google+.
How will I know that my laundry has been dry-cleaned and delivered?
E-laundry software will send you an email or SMS to let you know your clean, fresh laundry has been dropped off as per your request. That can be either your doorstep at your house, condo or apartment building or at your concierge.
How will I know that my laundry has been picked-up?
Once you place your order, e-laundry software gets notified that your laundry is ready for pick-up. Our team will swing by to collect it from your concierge or doorstep (as per your chosen option) and we will change the status of your order to “Picked-up” in your account.
What if I don’t have a concierge?
A scheduling system will pop-up and you can schedule for a pick-up time from your Door-Step.
My concierge doesn’t accept laundry. What shall I do?
While placing your order, please choose a Doorstep pick-up if your concierge doesn’t accept you dropping it off.
What shall I do if I have a big order with many bags?
Please send us an email to inform us that you have a big order so that we can send a large vehicle to pick up your bag. Please state in your email your name, location and number of bags so we can send the appropriate car.