Support And FAQ's
Please choose while placing your order if you would like us to pick it up from your doorstep or concierge. We service Apartments, Condos, Businesses and houses. Please place your laundry in a disposable bag and label it with your name and address or if its your second order, then you would have a reusable garment bag from Simply Laundry that you can reuse.
Simply Laundry will send you an email or SMS to let you know your clean, fresh laundry has been dropped off as per your request. That can be either your doorstep at your house, condo or apartment building or at your concierge.
Once you place your order, Simply Laundry gets notified that your laundry is ready for pick-up. Our team will swing by to collect it from your concierge or doorstep (as per your chosen option) and we will change the status of your order to “Picked-up” in your account.
A scheduling system will pop-up and you can schedule for a pick-up time from your Door-Step.
While placing your order, please choose a Doorstep pick-up if your concierge doesn’t accept you dropping it off.
Please send us an email to inform us that you have a big order so that we can send a large vehicle to pickup your bag. Please state in your email your name, location and number of bags so we can send the appropriate car.